Privacy Policy

EnviroClean respects your privacy. This policy explains how we collect, use and disclose information when you visit our website, request cleaning services, contact us or communicate with us.

Information You Provide

We may collect your name, email address, telephone number, service address, requested services, scheduling preferences and information you include in a message or booking request. We also collect your communication preferences and any consent you provide to receive text messages.

Please do not include payment-card details, passwords or other sensitive information in website messages.

Information Collected Automatically

Our website and its service providers may collect technical information such as your IP address, browser and device information, pages visited, referring pages and interaction with website features.

Cookies and similar technologies may be used to operate website features and, where enabled, understand website usage or measure advertising performance. Your browser settings can limit or delete cookies, although some features may work differently.

Optional Website Measurement

Optional measurement is off until you allow it in Privacy choices. If you allow it, we retain the first page you visited, the referring website, campaign labels and advertising click identifiers when present, and the latest identifiable referral or campaign. These details are stored in this browser for up to 30 days and included with your inquiry to help us understand how people find EnviroClean. Direct visits do not erase a known referral. We do not reconstruct sources that were never recorded.

We remember your measurement choice for up to 180 days. You can reject or withdraw permission using Privacy choices in the footer. Withdrawal removes the browser's stored attribution and stops optional measurement; it does not delete information already received with a previous inquiry. Your choice is separate from SMS consent and does not affect your ability to contact us or request cleaning.

We include the submission page and server submission time with requests when available. We exclude fragments and unrelated URL query parameters, and do not use session recording or send form answers to Google Analytics. Contact us about previously submitted information using the details below.

With optional measurement allowed, we use Google Analytics to measure page views, form starts and progress, successful requests, and clicks on call or text links. A click does not establish that a call or conversation occurred. Google receives technical information such as your IP address and browser information when its service loads. We configure analytics cookies to expire after 30 days without extending their expiry on each visit, disable advertising signals and personalization, and do not send names, contact details, addresses, messages or booking summaries to Google Analytics. We do not use Meta Pixel, advertising remarketing, enhanced conversions or session recording in this implementation.

When you accept optional measurement, we also use HighLevel external tracking to record website activity and recognize contacts through supported form capture. HighLevel may receive submitted form information separately from our service-request delivery. Native activity is not confirmation of an appointment or successful request delivery, and does not grant SMS consent. Withdrawal stops further tracking requests on the current page and clears its browser tracking state; it does not erase records already received. Native tracking resumes on a subsequent page if you accept again. Pages with potentially sensitive incoming referring URLs are excluded from this tracking.

Third-Party Features

The website may include third-party maps, address suggestions, reviews or communication tools. These providers may receive technical information when their features load or when you interact with them. Their own privacy policies govern information they collect directly through their services.

How We Use Information

We use information to:

• Respond to questions and service requests.
• Prepare estimates and coordinate cleaning services.
• Communicate about appointments and requested services.
• Maintain customer records and communication preferences.
• Improve website performance and customer service.
• Protect against misuse and meet applicable legal obligations.
• Send promotional text messages only when you have separately consented to those messages.

How We Disclose Information

We may disclose information to providers that help us host the website, manage customer records, deliver communications or otherwise support our operations. These providers receive information needed to perform their services.

We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer, subject to applicable restrictions.

We do not sell or share your mobile telephone number with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in information and consent are not sold, shared or transferred to third parties for their own marketing purposes. Providers supporting delivery of our messages may process this information on our behalf.

Text Messaging

If you opt in, EnviroClean may send text messages about your inquiries, appointment confirmations, reminders, arrival updates and requested services.

Promotional messages, such as cleaning offers and seasonal specials, require a separate marketing opt-in. Providing a telephone number or submitting a form does not, by itself, subscribe you to either text-message program.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us using the details below.

We retain consent and opt-out records as needed to honor your choices and meet applicable obligations.

Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain appropriate business records, honor communication preferences, resolve disputes and satisfy legal obligations. Retention depends on the information and its purpose.

We use reasonable safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure.

Your Choices

You can contact us to request access to, correction of or deletion of your personal information. We will respond as required by applicable law and may need to verify your identity. Some information may need to be retained for legal obligations, business records or suppression of unwanted communications.

You can unsubscribe from promotional emails using an available unsubscribe link. Text-message opt-out instructions appear above.

Children’s Privacy

Our website is intended for adults requesting cleaning services. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

Policy Updates

We may update this policy when our practices or requirements change. The current version and effective date will appear on this page.

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